Reference

Terms and Conditions That Govern Your Account

These terms set out the legal relationship between you and madursata when you open an account and use our platform.

Account EligibilityDeposit & Withdrawal RulesWagering ConditionsAccount Termination RightsGoverning Jurisdiction
madursata Terms and Conditions That Govern Your Account
REACH OUR TERMS TEAM

Contact Us About These Terms

If any clause in these terms is unclear, or you wish to raise a concern about how they apply to your account, our support team is available around the clock.

Live Chat Our live chat agents can explain specific clauses, account restrictions or policy changes in plain language. Available 24 hours a day, 7 days a week, directly from your account dashboard.
Email Support Send a detailed message to our legal and compliance team at [email protected]. We aim to respond within 24 hours with a written reply you can keep for your records.
Help Centre Our on-site help centre hosts the current version of every policy document, including these terms, along with a searchable clause index so you can locate relevant sections quickly.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

madursata handles your personal data in line with applicable Indian data protection law. We collect only what is needed to operate your account, process transactions and meet legal obligations.

Data We Collect

We collect your name, contact details, payment identifiers such as your UPI handle or Paytm number, and transaction history. This data is used solely to operate your account and fulfil legal reporting requirements.

Cookie Policy

Our platform uses session cookies for login continuity and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time without losing your account access.

Account Security

All account data is encrypted in transit and at rest. We require strong password creation at registration and offer two-factor authentication via your registered mobile number to reduce unauthorised access.

Data Retention

We keep your account records for as long as your account is active and for a further period as required by Indian financial and regulatory law. After that period, data is securely deleted from our systems.

Requesting Changes

To correct inaccurate data or submit a deletion request, email our compliance team with your account ID. We process verified requests within 30 days and confirm completion in writing.

Third-Party Sharing

We do not sell your data. Information is shared only with payment processors such as UPI and PhonePe rails, identity verification services and authorities when required by Indian law.

Frequently Asked Questions About Our Terms

The questions below address what Indian account holders most commonly ask about these terms, from eligibility and account closure to data rights and payment conditions. If your question is not covered here, our live chat team can provide a written answer within minutes.

These terms apply to every person who creates an account on madursata. Access is available where local law in India permits. If you are in a region where online wagering is restricted, these terms still apply to any account you may have opened previously.

We will always notify you before material changes take effect, either by email to your registered address or via an in-account notification. Minor corrections such as typo fixes may be made without prior notice but are noted in the revision log.

We may suspend or permanently close your account if a breach is confirmed. Any balance remaining after deducting funds subject to dispute will be returned to your verified payment method, such as your UPI or PhonePe account, within 7 working days.

Email our compliance team at [email protected] with your account ID and the subject line 'Data Request'. We will verify your identity and send a full data export to your registered email address within 30 days.

You must meet the minimum legal age for online wagering in your state or region within India. Eligibility is determined by local law where you reside. We reserve the right to request verification documents to confirm eligibility before processing withdrawals.

Yes. All financial transactions on your account, including deposits via UPI, Paytm, PhonePe or any other supported method, are fully governed by these terms and by the payment provider's own conditions, both of which you accept at the point of transaction.

Disputes are subject to the applicable laws of India. Where a specific jurisdiction clause applies in your state, that clause takes precedence. We encourage resolution through our support team before any formal legal step is taken.