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How madursata Handles Your Account and Data

Q: How do I request a copy of my data?

Email legal@madursata.com from your registered address with the subject line 'Data Access Request'. We will compile and send a summary of the data we hold within five working days of verifying your identity.

Every account you open with us comes under a clear set of terms — covering what data we hold, how long we keep it, and what rights you…

Plain-Language TermsIndia-Specific ConditionsData Retention PolicyAccount Access RightsContact for Legal Queries

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Terms That Govern Your Account With Us

madursata Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of use set out the conditions under which your account is created, operated and — if needed — closed. Access to madursata depends on local law in your state or territory, and by creating an account you confirm that such access is permitted where

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you are located. We store only the data required to operate your account: identity verification records, transaction logs for UPI, Paytm and PhonePe deposits and withdrawals, and session data tied to your login credentials. Retention periods follow applicable data-protection frameworks, and you may request a summary
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of what we hold at any time by writing to our legal team. Any disputes arising from account use are subject to the jurisdiction specified in the full terms document, which you can download from your account dashboard. Payments made via UPI, Paytm or PhonePe are
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processed under the payment provider's own terms in addition to ours.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR LEGAL TEAM

Ways to Contact Us on Legal Matters

If you have a question about how your data is used, want to request an account closure, or need a copy of your transaction history for a legal purpose, our support channels…

Email Legal Team Send a written request to our legal address for data-access requests, account-closure forms or any formal notice. We acknowledge receipt within one working day and resolve most queries within five.

Live Chat Support Our live chat agents can raise a formal ticket on your behalf and route it to the legal or compliance desk. Available around the clock so your query is logged even outside business hours.

Help Centre Portal Log in to your account and navigate to Help Centre to submit a structured legal request, attach supporting documents and track the status of your query through to resolution.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Your account is protected by layered security controls — from the moment you deposit via UPI or PhonePe to the point your withdrawal is verified and cleared.

Data We Collect

We collect only what is necessary: name, contact details, payment identifiers for UPI or Paytm, and session logs. We do not sell this data to third parties and share it only where required by applicable law.

Cookie Policy

Our site uses functional cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the footer settings link without losing your account access.

Account Security

Every login is protected by two-factor authentication tied to your registered mobile number. Withdrawal requests trigger a secondary verification step before funds are released to your UPI or PhonePe wallet.

Retention and Deletion

We retain account data for the period required under applicable regulations. Once that period expires, or upon a verified deletion request, personal data is removed from active systems within thirty days.

Who to Contact

For any question about the data we hold on you — including requests to correct, export or erase it — write to [email protected] with your registered account email in the subject line so we can locate your record quickly.

Requesting Changes

To update personal details such as your registered mobile number or linked Paytm account, submit a change request through the Account Settings panel. Identity re-verification is required before changes take effect for security reasons.

Frequently Asked Questions on Our Legal Terms

Below you will find answers to the questions we receive most often about account terms, data rights and how to exercise them. If your question is not covered here, reach us through the channels listed in the section above.

Account access depends on local law in your state or territory. Where access is permitted, your use of the platform is subject to our terms of use alongside any applicable local regulations. We recommend checking your regional rules before opening an account.

We store identity details you provided at sign-up, transaction records for deposits and withdrawals via UPI, Paytm or PhonePe, and session logs. No data beyond what is operationally necessary is retained on our systems.

We retain data for the minimum period required under applicable law after account closure. Once that period passes, personal data is purged from active systems within thirty days following a verified deletion request.

Email [email protected] from your registered address with the subject line 'Data Access Request'. We will compile and send a summary of the data we hold within five working days of verifying your identity.

Yes. Submit a deletion request through the Help Centre or by email. We process verified requests within thirty days. Note that transaction records required by law are retained for the legally mandated period even after deletion.

Raise a dispute through the Help Centre within ninety days of the transaction date. Our payments team will review the UPI, Paytm or PhonePe transaction log and respond with findings within seven working days.

Go to Account Settings, select the field you want to change, and follow the identity verification step. Changes to linked Paytm or PhonePe accounts require re-verification before the new payment method becomes active.

How madursata Handles Your Account and Data

Ways to Contact Us on Legal Matters

Data Handling, Cookies and Account Security

Data We Collect

Cookie Policy

Account Security

Retention and Deletion

Who to Contact

Requesting Changes

Frequently Asked Questions on Our Legal Terms

01 Does Indian law apply to my account with madursata?

02 What personal data does madursata store about me?

03 How long do you keep my account data after I close my account?

04 How do I request a copy of my data?

05 Can I ask madursata to delete my account and all associated data?

06 What happens if I dispute a transaction made via Paytm or PhonePe?

07 How do I update my registered contact details or linked payment method?

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