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How madursata Handles Your Personal Data

At madursata, we collect only what we need to run your account, process your deposits via UPI, Paytm or PhonePe, and keep your sessions secure.

Data collected only with purposeNo sale of personal detailsAccount security by designYour right to access and deleteIndia-specific data practices

Explore the Lobby Read FAQ

What This Policy Covers and Why

madursata Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every piece of data you share when you open an account, make a deposit through UPI, Paytm or PhonePe, or contact our support team. We process your information under applicable Indian data protection law and only for the purposes stated here —

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account verification, transaction processing, fraud prevention and service improvement. We do not share your name, contact details or payment history with third-party advertisers. Data transfers outside India, where they occur, are governed by contractual safeguards aligned with applicable regulations. You can request a copy of your
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data or ask us to correct inaccuracies at any time by writing to our privacy contact address. If you are accessing madursata from a jurisdiction where such services are restricted, eligibility depends on local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about what data madursata holds on your account, want to correct something, or need to raise a privacy concern, our team is available around the clock.

Email Privacy Team Send a detailed request to our dedicated privacy inbox. Include your registered account email so we can locate your record and respond accurately within 72 hours.

Live Chat Support Open the chat window inside your account dashboard and select the Privacy topic. Our agents can confirm what data categories we hold and escalate deletion or correction requests immediately.

Postal Correspondence For formal written requests — including statutory access requests under Indian law — post your letter to our registered correspondence address. We acknowledge receipt within five business days.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

madursata applies specific technical and organisational measures at every stage of your data lifecycle — from the moment you enter your phone number to open an account, through every UPI or PhonePe…

Encryption in Transit and at Rest

Every piece of personal data — your name, contact number, payment references from UPI or Paytm — travels over TLS 1.2 or higher and is stored with AES-256 encryption on our servers. Nobody accesses raw data without authenticated, logged authorisation.

Cookie Control You Own

We use strictly necessary cookies to keep your session alive and optional analytics cookies to improve the lobby layout. You can withdraw consent for optional cookies at any time through the cookie preference panel in your account settings.

Account Security Layers

Two-factor authentication is available on every account. Login attempts from unrecognised devices trigger an email alert to your registered address. Failed login thresholds automatically lock the account and notify you to reset credentials.

Data Retention Schedule

We keep your account data for as long as your account is active and for the period required by applicable Indian financial regulations after closure. Data that no longer serves a legal or operational purpose is deleted on a rolling schedule, not stored indefinitely.

Your Right to Access and Correction

Write to us with your registered email and we will send you a structured copy of the personal data we hold within 30 days. If any detail is wrong — an address, a name spelling, a phone number — we correct it promptly on your written request.

Third-Party Data Sharing Limits

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions, with identity verification services required by law, and with hosting infrastructure under strict data processing agreements. We do not sell your data.

Your Privacy Questions, Answered

These questions cover the situations account holders in India ask us about most. If your question is not here, use the live chat or email channel in the Support section above.

We collect your name, date of birth, email address, mobile number and — where required for verification — a government-issued identity document. Payment data such as your UPI handle or Paytm number is held only for transaction processing and fraud checks.

No. We do not sell or rent your personal details to any advertiser or marketing platform. Data flows only to our payment processors (UPI, Paytm, PhonePe rails), mandatory verification services, and infrastructure providers bound by data processing agreements.

Email our privacy team from your registered address with the subject line 'Data Access Request'. We will send a structured copy of your account data within 30 calendar days. Live chat agents can also log the request on your behalf.

Yes. Submit a deletion request via email or live chat. We will remove data that is no longer required by law or active contract. Some records — such as transaction logs — must be retained for the period mandated by Indian financial regulations before deletion.

Account data is retained for the legally required period after closure under applicable Indian regulations. Once that retention period expires, your data is deleted from our live systems and removed from backups on their next scheduled rotation.

We use strictly necessary session cookies and optional analytics cookies. Strictly necessary cookies cannot be turned off because they keep your account session active. You can disable analytics cookies at any time through the cookie preference panel inside your account settings.

Raise the matter with our privacy team via email first so we can investigate and respond within 72 hours. If you are not satisfied with our response, you have the right to escalate to the relevant data protection authority under applicable Indian law.

How madursata Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Protect and Respect Your Data

Encryption in Transit and at Rest

Cookie Control You Own

Account Security Layers

Data Retention Schedule

Your Right to Access and Correction

Third-Party Data Sharing Limits

Your Privacy Questions, Answered

01 What personal data does madursata collect when I open an account?

02 Does madursata share my data with advertisers or marketing companies?

03 How do I request a copy of the data madursata holds about me?

04 Can I ask madursata to delete my personal data?

05 How long does madursata keep my data after I close my account?

06 What cookies does madursata use and how can I manage them?

07 Who do I contact if I believe madursata has mishandled my data?

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